WhatsApp Business iPhone APK: What Is It and How to Use It
If you are a small business owner who wants to communicate with your customers more efficiently and grow your business, you might want to consider using WhatsApp Business. WhatsApp Business is a free-to-download app that is designed specifically for businesses to have a presence on WhatsApp, the most popular chat app in the world with over 2.5 billion users.
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In this article, we will explain what WhatsApp Business is, how it differs from WhatsApp, what are the benefits of using it for your business, and how to download and set up WhatsApp Business on your iPhone. We will also cover some of the key features of WhatsApp Business that can help you manage your customer interactions and improve your customer service.
Introduction
What is WhatsApp Business and how it differs from WhatsApp
WhatsApp Business is a separate app from WhatsApp that allows you to create a profile for your business, showcase your products and services, and communicate with your customers through text, voice, video, and media messages. You can also use it to send automated messages, such as greeting messages, away messages, and quick replies.
The main difference between WhatsApp Business and WhatsApp is that WhatsApp Business gives you a verified and more complete business profile that includes information such as your business name, category, address, website, catalog, and hours of operation. This helps your customers find valuable information about your business and trust who they are chatting with.
What are the benefits of using WhatsApp Business for small businesses
WhatsApp Business can help you improve your visibility, automate your communication, and keep your workflow organized. Here are some of the benefits of using WhatsApp Business for your small business:
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You can reach more customers who already use WhatsApp as their preferred communication channel.
You can provide faster and more personalized customer service by responding to queries, feedback, orders, and complaints in real-time or at your convenience.
You can increase customer loyalty and retention by building long-lasting relationships through conversational messaging.
You can boost your sales and conversions by showcasing your products and services in a catalog and sending updates, offers, promotions, and reminders to your customers.
You can save time and money by using messaging tools and labels to automate, sort, and quickly respond to messages.
How to download and set up WhatsApp Business on iPhone
To download and set up WhatsApp Business on your iPhone, follow these steps:
Download the from the App Store.
Verify your business phone number. You can use a landline or a fixed phone number by selecting the Call me option during verification.
If you have an existing WhatsApp Messenger account linked to the same phone number, you can migrate your account data, including chat history and media, to your new WhatsApp Business account. Note that you cannot move your chat history back to WhatsApp Messenger if you decide to stop using WhatsApp Business.
Set your business name. You cannot change it once it is set.
WhatsApp Business Features
How to create a business profile and a catalog
A business profile is a way to showcase your business information and offerings to your customers on WhatsApp. To create a business profile, go to Settings > Business Tools > Business Profile and fill in the details such as your business category, address, website, hours of operation, description, etc. You can also add a profile photo and a cover photo to make your profile more attractive.
A catalog is a feature that allows you to display your products and services in an organized and easy-to-browse way. You can add up to 500 items to your catalog, each with a name, price, description, image, link, and code. To create a catalog, go to Settings > Business Tools > Catalog and tap on Add Product or Service. You can also edit, delete, or share your catalog items with your customers.
How to use messaging tools and labels
Messaging tools are features that help you automate and streamline your communication with your customers. There are three types of messaging tools: greeting messages, away messages, and quick replies.
Greeting messages are messages that are sent automatically when a customer contacts you for the first time or after 14 days of inactivity. You can use greeting messages to introduce yourself, welcome your customers, or provide some useful information.
Away messages are messages that are sent automatically when you are not available to reply. You can use away messages to inform your customers about your availability, alternative contact options, or expected response time.
Quick replies are messages that you can create and save for frequently asked questions or common responses. You can use quick replies to save time and provide consistent answers to your customers. To use a quick reply, type / and select the quick reply you want to send.
To set up or edit your messaging tools, go to Settings > Business Tools > Messaging Tools.
Labels are tags that you can use to organize and filter your chats and contacts. You can use labels to categorize your customers based on their status, interest, priority, etc. For example, you can use labels such as New Customer, Pending Payment, Order Complete, etc. To create or edit labels, go to Settings > Business Tools > Labels.
How to link multiple devices and use WhatsApp Web
WhatsApp Business allows you to link up to four devices (including your primary phone) and use them simultaneously. This means you can access your WhatsApp Business account from different devices without logging out from any of them. To link a new device, go to Settings > Linked Devices and scan the QR code on the new device.
WhatsApp Web is a feature that allows you to use WhatsApp Business on your computer or laptop. You can use WhatsApp Web to send and receive messages, view your profile and catalog, manage your messaging tools and labels, etc. To use WhatsApp Web, go to on your browser and scan the QR code with your phone.
Conclusion
WhatsApp Business is a powerful app that can help you grow your small business by connecting with your customers more effectively and efficiently. You can use WhatsApp Business to create a professional business profile, showcase your products and services in a catalog, communicate with your customers through various messaging tools and labels, and link multiple devices and use WhatsApp Web for convenience.
If you want to take advantage of WhatsApp Business for your small business, download the app today from the App Store and follow the steps we have outlined in this article. You will be amazed by how much WhatsApp Business can improve your customer service and boost your sales.
So what are you waiting for? Start using WhatsApp Business today and take your small business to the next level!
FAQs
What is the difference between WhatsApp Business app and WhatsApp Business API?
The WhatsApp Business app is a free-to-download app that is designed for small businesses that want to have a presence on WhatsApp. The WhatsApp Business API is a paid service that is designed for medium and large businesses that want to integrate WhatsApp with their existing systems and platforms.
How much does WhatsApp Business cost?
The WhatsApp Business app is free to download and use. However, you may incur data charges from your mobile network provider for using the app. The WhatsApp Business API has different pricing plans depending on the number of messages you send and receive. You can contact WhatsApp for more details on the pricing.
Can I use both WhatsApp Business and WhatsApp Messenger on the same phone?
Yes, you can use both WhatsApp Business and WhatsApp Messenger on the same phone, as long as they are linked to different phone numbers. You can also use the same phone number for both apps, but you will have to switch between them and you cannot use them simultaneously.
How can I verify my business account on WhatsApp Business?
A verified business account on WhatsApp Business has a green checkmark badge next to its name. This means that WhatsApp has confirmed that the account belongs to an authentic business. To verify your business account, you need to submit your business information and documents to WhatsApp for review. You can do this by going to Settings > Business Tools > Business Verification and following the instructions.
How can I get customer feedback on WhatsApp Business?
One of the ways to get customer feedback on WhatsApp Business is to use surveys. You can create and send surveys to your customers using third-party tools such as SurveyMonkey, Typeform, or Google Forms. You can also ask your customers for ratings, reviews, testimonials, or suggestions directly through WhatsApp messages. 44f88ac181
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