How to Download and Use the NHS App
The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. Owned and run by the NHS, the app allows you to:
get your NHS COVID Pass
get advice about coronavirus
order your repeat prescriptions
book and manage appointments at your GP surgery
get health information and advice
view your health record securely
register your organ donation decision
find out how the NHS uses your data
If your GP surgery or hospital offers other services in the app, you may also be able to:
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message your GP surgery, doctor or health professional online
consult a GP or health professional through an online form and get a reply
access health services on behalf of someone you care for
view your hospital and other healthcare appointments
view useful links your doctor or health professional has shared with you
view and manage your care plans
In this article, we will show you how to download and use the NHS App on your device.
Why Use the NHS App?
The NHS App is a convenient and easy way to access health and care services online. By using the app, you can:
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save time and hassle by ordering prescriptions, booking appointments, and checking symptoms from anywhere
manage your own health and care better by accessing your health record, tracking your symptoms, and getting personalised advice
stay safe and informed by getting your COVID Pass, finding out about coronavirus, and choosing how your data is used
support the NHS by reducing pressure on GP surgeries, pharmacies, and hospitals
How to Download the NHS App?
The NHS App is available on iOS and Android devices. You can also access your NHS account using a web browser on your desktop or laptop computer. To download the app on your device, follow these steps:
Go to and click on the link for your device's app store.
Tap on the "Get" or "Install" button and wait for the app to download.
Open the app and tap on "Start now".
Read and accept the terms and conditions and privacy policy of the app.
Allow the app to access your location, camera, and notifications if you want to use these features.
You can also scan the QR code below to download the app on your device:
How to Set Up and Log In to Your NHS Account?
To use the NHS App, you need to have an NHS login. This is a secure way to prove who you are and access your health information online. To create an NHS login and log in to your account, follow these steps:
Tap on "Log in or create an account" on the app's home screen.
Enter your email address and create a password. Tap on "Continue".
Check your email and enter the 6-digit security code that was sent to you. Tap on "Continue".
Enter your mobile phone number and tap on "Continue". You will receive a text message with another 6-digit security code. Enter it and tap on "Continue".
You will see a screen that says "You've set up your NHS login". Tap on "Continue".
You will need to prove your identity by either using your ID document (such as passport or driving licence) or by using your NHS number. Choose the option that suits you best and follow the instructions on the screen.
Once you have verified your identity, you will see a screen that says "You've proved who you are". Tap on "Continue".
You will be asked to give your consent for the app to access your GP health record. Read the information carefully and tap on "I consent" if you agree.
You will be asked to choose a surgery. Enter your postcode or town and select your GP surgery from the list. Tap on "Continue".
You will see a screen that says "You're logged in". Tap on "Continue".
How to Access Services in the NHS App?
The NHS App has a range of services that you can access from the app's home screen. Here are some of the main services and how to use them:
Get Your NHS COVID Pass
The NHS COVID Pass is a digital certificate that shows your COVID-19 vaccination status or test results. You can use it to travel abroad or attend events in England that require proof of COVID-19 status. To get your NHS COVID Pass, follow these steps:
Tap on "Get your NHS COVID Pass" on the app's home screen.
Select whether you want a domestic pass (for events in England) or a travel pass (for travelling abroad).
Select whether you want a pass based on your vaccination status or test results.
You will see a QR code that you can scan at venues or airports. You can also download or print a PDF version of your pass.
Get Advice About Coronavirus
The NHS App has a section where you can find information and advice about coronavirus, such as symptoms, testing, self-isolation, and vaccination. To access this section, follow these steps:
Tap on "Get advice about coronavirus" on the app's home screen.
Select the topic that you want to learn more about, such as symptoms, testing, self-isolation, or vaccination.
You will see a list of questions and answers related to that topic. You can also tap on "More information" to visit the NHS website for more details.
Order Your Repeat Prescriptions
The NHS App allows you to order your repeat prescriptions online and have them sent to your chosen pharmacy or delivery service. To order your repeat prescriptions, follow these steps:
Tap on "Order repeat prescriptions" on the app's home screen.
Select the medication that you want to order from the list of your current prescriptions. You can also search for a medication by name or barcode.
Select where you want to collect or receive your medication from the list of available options.
Review your order and confirm it by tapping on "Order now ".
You will see a confirmation message that your order has been sent to your GP surgery for approval. You will also receive a notification when your order is ready to collect or deliver.
Book and Manage Appointments at Your GP Surgery
The NHS App allows you to book and manage your appointments at your GP surgery online. You can see what appointments are available, choose a suitable time and date, and cancel or change your booking if needed. To book and manage your appointments, follow these steps:
Tap on "Book and manage appointments" on the app's home screen.
Select whether you want to book a new appointment or view your upcoming or past appointments.
If you want to book a new appointment, select the type of appointment that you need, such as face-to-face, telephone, or video consultation.
Select the GP surgery or service that you want to book with from the list of available options.
Select the date and time that suits you best from the list of available slots.
Review your booking details and confirm it by tapping on "Book now".
You will see a confirmation message that your booking has been made. You will also receive a reminder notification before your appointment.
If you want to view, cancel, or change your booking, tap on the relevant option and follow the instructions on the screen.
Get Health Information and Advice
The NHS App has a section where you can get health information and advice on various topics, such as conditions, treatments, medicines, and healthy living. You can also check your symptoms and get advice on what to do next. To access this section, follow these steps:
Tap on "Get health information and advice" on the app's home screen.
Select the topic that you want to learn more about, such as conditions, treatments, medicines, or healthy living.
You will see a list of subtopics related to that topic. You can also search for a specific term using the search bar.
Select the subtopic that you want to read more about. You will see a page with information and advice from the NHS website.
If you want to check your symptoms, tap on "Check your symptoms" on the app's home screen.
Select the body part or area that is affected by your symptoms from the list of options.
Select the symptom that matches what you are feeling from the list of options.
You will see a page with information and advice on what to do next based on your symptom. You can also tap on "More information" to visit the NHS website for more details.
View Your Health Record Securely
The NHS App allows you to view your health record securely online. Your health record contains information about your health and care history, such as allergies, medications, test results, immunisations, etc. To view your health record, follow these steps:
Tap on "View your health record" on the app's home screen.
Select the type of information that you want to view from the list of options, such as allergies, medications, test results, immunisations, etc.
You will see a page with your health record information from your GP surgery. You can also tap on "More information" to visit the NHS website for more details.
How to Manage Your Account and Settings in the NHS App?
The NHS App allows you to manage your account and settings online. You can update your personal details, change your password, manage notifications, and choose your data preferences. To manage your account and settings, follow these steps:
Tap on "Your account" on the app's home screen.
Select the option that you want to manage from the list of options, such as personal details, password, notifications, data preferences, etc.
You will see a page with your current account or settings information. You can also tap on "Edit" or "Change" to make any changes.
Review your changes and confirm them by tapping on "Save" or "Continue".
How to Get Help and Support with the NHS App?
The NHS App has a section where you can get help and support with using the app. You can find answers to frequently asked questions (FAQs), contact details for technical support or feedback, and links to other useful resources. To access this section, follow these steps:
Tap on "Help" on the app's home screen.
Select the option that you need help or support with from the list of options, such as FAQs, contact us, feedback, etc.
You will see a page with the relevant information or form for your query. You can also tap on "More information" to visit the NHS website for more details.
Conclusion
The NHS App is a great way to access health and care services online. You can download and use the app on your smartphone or tablet, or access your NHS account on your desktop or laptop computer. You can get your NHS COVID Pass, get advice about coronavirus, order your repeat prescriptions, book and manage appointments at your GP surgery, get health information and advice, view your health record securely, register your organ donation decision, find out how the NHS uses your data, and more. You can also manage your account and settings, and get help and support with using the app. The app is owned and run by the NHS, and it is secure and private. To download and use the app, follow the steps in this article and enjoy the benefits of the app.
FAQs
Who can use the NHS App?
The NHS App is available for anyone aged 13 and over who is registered with a GP surgery in England. You can also use some of the app's features without being registered with a GP surgery, such as getting advice about coronavirus, checking symptoms, finding out how the NHS uses your data, etc.
Is the NHS App secure and private?
Yes, the NHS App is secure and private. The app uses encryption to protect your personal information and health data. The app also follows the NHS data protection and confidentiality policies. You can choose how your data is used and shared in the app's settings. You can also use biometric authentication (such as fingerprint or face recognition) or a security code to access the app.
What if I have problems with logging in or using the app?
If you have problems with logging in or using the app, you can get help and support from the app's help section. You can find answers to frequently asked questions (FAQs), contact details for technical support or feedback, and links to other useful resources. You can also visit the NHS website for more information.
Can I use the NHS App on behalf of someone else?
Yes, you can use the NHS App on behalf of someone else if you have their permission and you are their carer or proxy. You can access health services for them in the app, such as ordering prescriptions, booking appointments, viewing health records, etc. To do this, you need to request access from their GP surgery or service provider.
Can I use the NHS App without an internet connection?
No, you need an internet connection to use the NHS App. You can use Wi-Fi or mobile data to connect to the internet. However, some of the app's features may not work well if you have a slow or unstable connection. 44f88ac181
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